Order Policy:
We require a 24-hour notice for all orders placed and a 48 hour notice on all cakes.
To order, best is to give us at least 1 day notice for everyday cakes and 2 weeks advanced notice for custom design cakes. We do allow last minutes order if we can fit in.
Order is not confirm until at least 50% deposit is received.
Return Policy:
At Avalynn Cakes, we take pride in our cake creations. If you are unsatisfied with your cake, we require that you please return your cake to us within 24 hours of receiving it. All refunds given will be put on in-store credit to be used at a future date.
*We must receive the cake back in order for a full refund to be received via in-store credit. No cash refund will be given. Sorry.
If cake was mishandled by our company, we will do our best to compensate you with a replacement of any cakes available in store with equal value or if there is any need to make refund, the extra values will be credited into your account as extra balance for your next purchase or future orders with us.
If you are picking up your cake from our shop, please handle it with good care and transport it carefully in a flat surface (preferable at a flat surface eg; floor board ) with full blast air conditioner and away from direct sunlight.
We are not responsible for any damages done to cakes that leave our shop when we are not delivering them.
Cancellation Policy:
In the event of cancellation:
- Full refund will be issued if the cake is cancelled 1 month before the date is due.
- 50% refund for cake cancelled 2 weeks before the date is due.
- There will be no refund for cancellation notice that is less than 2 weeks.
All refunds given will be put on in-store credit to be used at a future date. No cash refund will be given. Sorry.
